Cancellation & Refund Policy

Fresh food moves fast — so here's a fair, simple policy for cancellations, replacements and refunds.

Last updated: February 2026 — owner-review recommended before publishing.

01Cancelling an Order

• Call or WhatsApp the branch immediately. If preparation hasn't started, the branch will usually cancel at no charge.
• Once preparation has started or the order is out for delivery, cancellation is generally not possible — ingredients and effort are already committed.
• The branch may itself cancel (unavailable items, unreachable customer, unsafe delivery conditions); if you'd already paid, the refund process below applies.

02Refunds & Replacements

• If you paid for an order that was never delivered, or the branch cancelled after payment, the branch will arrange a refund through the original payment mode or another agreed method, typically within a few working days.
• For wrong, missing or damaged items, report promptly — same day, with a photo where possible. The branch will typically offer a replacement or a fair refund/adjustment for the affected items.
• Perishable food can't be "returned"; issues are resolved with photo evidence and your order details.

03What's Not Refundable

• Delivery charges once an order has been dispatched as booked.
• Orders marked incorrect due to a wrong address or unreachable customer provided by you.
• Offers/discounts are non-cash and applied at order time only.

04How to Reach Us

Branch first, always: Chitarpur 62010 24624 • Gola 92042 02255 • Ramgarh 92969 36465. If your issue stays unresolved, contact us through the contact page or the franchise line 82523 68560 and we'll make sure an owner reviews it.

Nothing in this policy limits any rights you have under applicable consumer-protection law.